Terms & Conditions

Payment Terms
Payment is due on completion of the job (cash on delivery) unless prior arrangement has been agreed with All Star Lock & Key.

Goods and services detailed in an invoice are confirmed as supplied and/or completed to the customer’s satisfaction by the attending technician at the time of completion. All goods remain the property of All Star Lock & Key until payment has been received in full.

Quotes and Deposits
Acceptance of a quote is binding. Where quoted products are non-returnable or a special order, a 50% deposit may be required upon acceptance of the quote before the order is placed. Commencement of work is subject to the availability and delivery of any necessary stock or parts.

Cancellations
We understand that plans can change. However, a cancellation fee may apply if a job is cancelled after All Star Lock & Key has been notified and is already on the way to the job. The fee, if applicable, may vary depending on the time of day and how far into the callout we are.

Warranty
All work carried out by All Star Lock & Key is covered by a 12-month warranty, covering defects in workmanship on the job completed. This warranty does not cover damage, misuse or issues unrelated to the original work performed.

Insurance
All Star Lock & Key holds public liability insurance available to download here.