Privacy Policy

Who we are
This website, https://aslk.com.au, is operated by All Star Lock & Key (ABN 82 459 928 518), a mobile locksmith service based in Kwinana, Western Australia, servicing Perth’s southern suburbs.

What we collect
When you contact us — by phone, through our website contact form, or by email — we may collect:

• Your name and contact details (phone number, email address)
• Your service address, since we’re a mobile locksmith and attend jobs at your home, business or vehicle location
• Details about the job or service you’re enquiring about
• Payment details when you pay for a completed job

We only collect the information needed to respond to your enquiry, quote and carry out the work you’ve requested.

How we use your information
We use the information you provide to:

• Respond to enquiries and provide quotes
• Attend and carry out locksmith jobs
• Process payment for completed work
• Keep basic business records for accounting and warranty purposes

We do not sell or rent your personal information to third parties.

Payments
We accept cash, EFTPOS and Afterpay. If you choose to pay via Afterpay, your payment details are handled directly by Afterpay under their own privacy policy, available at afterpay.com. We do not store your full card details ourselves.

Website data and cookies
This website uses Google Analytics and Google Tag Manager to understand how visitors use the site, and Google Ads (AdWords) to measure and manage our online advertising. These tools use cookies and similar technologies to collect information such as pages visited, general location and device type. This helps us understand which parts of the site are useful and measure whether our ads are reaching the right people.

This information is collected and processed by Google in an aggregated, generally non-identifying way — we don’t use it to identify you personally. You can find out more about how Google handles this data at Google’s Privacy & Terms page, and you can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on. Most browsers also let you block or delete cookies through your browser settings.

Who we share your data with
We don’t share your personal information with third parties except where necessary to carry out a job (for example, ordering a replacement key or lock component from a supplier) or where required by law. If you pay via Afterpay, your payment information is shared with Afterpay to process that transaction. Website usage data is shared with Google via Analytics, Tag Manager and Ads, as described above.

How long we keep your data
We retain job and customer records for as long as reasonably necessary for accounting, warranty and legal purposes, generally in line with the Australian Taxation Office’s record-keeping requirements (currently five years).

Your rights
You can ask us at any time to tell you what personal information we hold about you, correct any inaccurate information, or request that we delete information we no longer need to keep for legal or accounting reasons. To make a request, contact us using the details below.

Contact us
If you have any questions about this privacy policy or how your information is handled, contact Scott directly on 0420 909 860 or via the contact form on this website.

This policy describes how All Star Lock & Key handles personal information in connection with this website and our locksmith services. It does not cover the practices of third-party services we link to or use, such as Afterpay.